Customer Support

Customer Support Service Levels

Large scale data and API clients

Data delivery & initial setup

We provide 1-2 hours of initial setup and configuration support via email, phone or screen share.

All bulk data is provided via SFTP as zip files organized by county and format (GeoPKG, CSV, GeoJSON, etc). We typically add or refresh 20-300 counties every month, and those new files are made available through your SFTP account. Our parcel data FAQ has more details on data delivery and how to keep things updated.

Ongoing support

Email support - Always a convenient option, all emails to [email protected] are replied to promptly.
Phone or screensharing support can be scheduled for issues as needed for up to 2 hours per month.
We can also provide minimal code examples and implementation strategies. Because each application is different, we are not able to offer hands-on development or professional services support unless it is addressed in our agreement.

Data questions

Please don’t hesitate to contact us if you find something missing or not working with our data.

We work to fix bugs as quickly as possible. Even if some bugs take longer to fix, we will make sure to update you on our progress routinely.

Documentation

We provide all the necessary documentation and information at the time of data delivery. These documents provide an overview of our parcel data:

Parcel Documentation
Tileserver Documentation
Parcel API Documentation
Parcel Schema

Self Service Parcel API, Tileserver and Parcel Store clients

Email support - Always a convenient option, all emails to [email protected] are replied to promptly.
Because each application is different, we are not able to offer hands-on development or professional services support unless it is addressed in our agreement.

Status page

Our status page at https://status.regrid.com provides system health updates. You can subscribe to notifications for specific products.

Reporting Parcel Data Issues to the Regrid Team

Where does your data come from?

We source our data directly from each county or whom they designate as the official source for their parcel data.

How can I tell if there's an issue with the data that I should report?

Here at Regrid we compile property information across the United States. That's a lot of data! The idea behind the 'Report Data Issue' function is for users to be able to easily let us know when something looks off, based on your own knowledge.

Please note: We can not directly make any corrections or edits to the data itself (for example, we can't go in and change the owner name on a specific parcel). That kind of change needs to be done at the County level and can usually be handled by contacting your local County Assessor's office.

Step 1: Check the last refresh date

The first thing to do if you think there might be an issue is to check what date we last refreshed the county where you are looking. If the data you see (for example, owner name) seems like it could be right for the point in time we last refreshed the data, then you can feel comfortable that this info will update next time we update this county.

If, however, you think there's an issue (for example, say you bought a property in 2010, the last refresh date is in 2020, but you still see the previous owner's name) please let us know by proceeding on to Step 2, below.

On the Regrid Mobile App, you can check the last refresh date by selecting a parcel, tapping the bottom bar to open up its full details, and scrolling all the way to the bottom where you'll see the date that we last refreshed.

On app.regrid.com (the website), the process is much the same - click on a parcel, then scroll all the way to the bottom to see the last refresh date.

Step 2: Report the data issue

From the Regrid Mobile App, you will find the Report Data Issue button down by the last refresh date, at the bottom of the parcel details.

From app.regrid.com (the website), click on the parcel to select it. Under the 'Actions' button (top right), click 'Report Parcel Data Issue'.

What happens once I have submitted a report?

Our team will receive the report and investigate! While we aren't able to respond individually to each report, we will reach out if we have any questions.

The fastest way for us to follow up with you on this is via our data updates email list. We will include a notice there as soon as we have refreshed the data from the county and it is ready for use: Subscribe to our Data Updates monthly email here.