Reporting iOS App Errors

Reporting an Issue - Standard Recommendation

For almost any issue that you encounter in the mobile app, we recommend using our "Feedback" option. This passes along the relevant information that we need automatically - you can skip all the "Manual" steps listed below, and simply do the following:

  • Open the Regrid app
  • Tap the menu button (top left)
  • Tap "Help"
  • Tap "Feedback"
  • Enter your feedback into the box, select "Yes" if you'd like our team to respond to you directly, and submit!

Rare Cases - Manually Report Device/User Info

In some cases (for example, if the app is repeatedly crashing on login, or you otherwise are unable to navigate to the feedback form) we may ask you to manually pass along some information about yourself and your device so that we can troubleshoot.

  1. The email you use to login to the Regrid App
    We use this to be able to inspect our logs and track down more info about your issue.

  2. The exact Date + Time the error last occurred.
    This also helps us find you in our logs. If you don't know the last date and time, but are able trigger the error again, you can retrigger the error and send us that date and time.

    Example: 7/22 4:52pm

  3. iPhone Version Number

    Example: 12.1

  4. Model Number

    Example: A1901

  5. Regrid App Version Number

    Example: 1.14

Send your bug report to: help@regrid.com

Note that:

  • The Model Number will never change, so you'll only need to get it once if you can associate it with a single Surveyor or device.
  • The iPhone Version will change occasionally.
  • The Date+Time and Regrid Version Number is needed for every bug.
  • Below is the process for getting the iPhone Version Number, the Model Number, wnd the Regrid App Version Number.





Get iPhone/iOS Version + Model Number

  1. Click on the Settings Icon


  2. Click General.


  3. Click About


  4. Write down the Version Number


  5. Write down the Model Number




Get Regrid App Version

  1. Open the Regrid App and Log in.

  2. Navigate to Profile

  3. Write down the Regrid Version Number at the bottom of the screen. Example: 1.15.0





Submit Your Bug

Here's a template you can use to submit your bug.

What Happened:
Date and Time:
iPhone Version Number:
iPhone Model Number:
Regrid App Version Number:
Email used for Logging In to App:

If Post Has Not Successfully Uploaded

What is the status of the post?

You can find this in the Posts section of the app.



Options:

  • submitting
  • unsaved
  • temporary fail
  • error
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