Customer Support Service Levels
Large scale data and API clients
Data delivery & initial setup
We provide 1-2 hours of initial setup and configuration support via email, phone or screen share.
All bulk data is provided via SFTP as zip files organized by county and format (GeoPKG, CSV, GeoJSON, etc). We typically add or refresh 20-300 counties every month, and those new files are made available through your SFTP account. Our parcel data FAQ has more details on data delivery and how to keep things updated.
Ongoing support
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Email support - Always a convenient option, all emails to tech@regrid.com are replied to promptly.
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Phone or screensharing support can be scheduled for issues as needed for up to 2 hours per month.
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We can also provide minimal code examples and implementation strategies. Because each application is different, we are not able to offer hands-on development or professional services support unless it is addressed in our agreement.
Data questions
Please don’t hesitate to contact us if you find something missing or not working with our data.
We work to fix bugs as quickly as possible. Even if some bugs take longer to fix, we will make sure to update you on our progress routinely.
Documentation
We provide all the necessary documentation and information at the time of data delivery. These documents provide an overview of our parcel data:
Self Service Parcel API, Tileserver and Parcel Store clients
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Email support - Always a convenient option, all emails to help@regrid.com are replied to promptly.
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Because each application is different, we are not able to offer hands-on development or professional services support unless it is addressed in our agreement.
Documentation
We provide all the necessary documentation and information at the time of data delivery. These documents provide an overview of our parcel data:
Status page
Our status page at https://status.regrid.com provides system health updates. You can subscribe to notifications for specific products.